Customer information

Cancellations and refunds

Draft for review · Last updated 12 August 2026

Your cancellation period

For most online service contracts, consumers have 14 days from the day after the contract is made to cancel. To cancel, email hellonewangle@outlook.com with your name, order email and a clear statement that you wish to cancel. You may use those words; no special form is required.

If you ask us to begin within 14 days

Because the service promises delivery within 24 hours, checkout will ask you to expressly request that work begins during the cancellation period. If you cancel after work has begun but before the service is fully performed, the law may allow a proportionate deduction for work supplied up to cancellation. If the service has been fully performed within the cancellation period after your express request and acknowledgement, the cancellation right may end.

Digital plan delivery

Where the delivered plan is treated as digital content, checkout will separately ask for express consent to immediate supply and acknowledgement that the cancellation right is lost when downloading or accessing the digital content begins. We will include those confirmations in the order email.

Problems with the plan

Your statutory rights remain. If the service is not provided with reasonable care and skill, or the delivered content is faulty or not as described, contact us. Depending on the circumstances, you may be entitled to repeat performance, repair, replacement, a price reduction or refund.

Refund timing

Where a refund is due, it will normally be made to the original payment method within 14 days of agreement or as otherwise required by law. This policy does not affect mandatory consumer rights.